KANDY SUPERMARKET – POLICIES & CONDITIONS

    kandysupermarket.lk

    TERMS & CONDITIONS

    These Terms and Conditions apply to all users of kandysupermarket.lk, the official online shopping website of Kandy Supermarket (Pvt) Ltd. By accessing or using kandysupermarket.lk and its services, you agree to be legally bound by the following terms and conditions. If you do not agree, please refrain from using the website.

    1. GENERAL

    kandysupermarket.lk reserves the right to modify or update these Terms and Conditions at any time, without prior notice. Continued use of the website after such changes implies acceptance of the revised Terms and Conditions.

    2. PROPRIETARY RIGHTS

    Kandy Supermarket (Pvt) Ltd. owns all proprietary rights to this website, including its content, design, and intellectual property. Unauthorized copying, reproduction, or distribution of any content is strictly prohibited.

    3. APPLICATION AND ACCEPTANCE

    These Terms apply to all users of kandysupermarket.lk and govern the use of its services and products. Users are also bound by Kandy Supermarket’s Privacy Policy and other related policies published on the website. The services of kandysupermarket.lk are not available to minors (under 18 years of age) or individuals prohibited by law.

    4. PROVISION OF SERVICES

    Registration may be required to access certain services. Kandy Supermarket reserves the right to modify, upgrade, restrict, or discontinue services without prior notice. Some services may be provided by third-party partners on behalf of Kandy Supermarket.

    5. USERS’ RESPONSIBILITIES

    • Use the website only for lawful and personal purposes.
    • Not copy, sell, or distribute any website content.
    • Respect all privacy and intellectual property policies.
    • Avoid attempting unauthorized access to website systems or networks.
    • Not misuse the feedback or communication systems.
    • Grant Kandy Supermarket permission to use, reproduce, or modify any voluntarily submitted content (e.g., reviews or feedback).

    6. MEMBER ACCOUNTS

    • Users must register and create an account to access some services.
    • Each member is allowed only one account. Duplicate or suspicious accounts may be suspended.
    • Members are responsible for maintaining the confidentiality of their login credentials.
    • All transactions under a user’s account will be considered authorized by that user.
    • Kandy Supermarket will not be liable for any losses from unauthorized account access.

    7. BREACHES BY MEMBERS

    • Kandy Supermarket reserves the right to remove or modify any content that violates these Terms or applicable laws.
    • Suspend, restrict, or permanently ban users who breach Terms and Conditions.
    • Report unlawful activities to law enforcement authorities.
    • Members must indemnify Kandy Supermarket (Pvt) Ltd. against any loss or damage caused by misuse or breach.

    8. RIGHT OF ACCESS

    Kandy Supermarket may deny or restrict access to any user or IP address at its sole discretion, without obligation to provide reasons.

    9. THIRD-PARTY LINKS

    Kandy Supermarket is not responsible for the content or actions of any linked third-party websites. Users access those sites at their own risk.

    10. MESSAGES & COMMENTS

    Comments, reviews, or messages must be respectful and relevant. Kandy Supermarket reserves the right to remove inappropriate or misleading content.

    11. FORCE MAJEURE

    Kandy Supermarket shall not be liable for delays caused by circumstances beyond its control, including natural disasters, technical failures, or political unrest.

    12. INTELLECTUAL PROPERTY RIGHTS

    All trademarks, logos, and content appearing on kandysupermarket.lk are the property of Kandy Supermarket (Pvt) Ltd. Unauthorized use is strictly prohibited.


    PRIVACY POLICY

    Users’ data and personal information collected through kandysupermarket.lk are handled in accordance with Kandy Supermarket’s Privacy Policy. This includes protecting user data, restricting unauthorized access, and ensuring that information is used only for legitimate business purposes.


    REFUND POLICY

    13. DELIVERY POLICY

    Online orders are generally delivered within 2–5 business days (Mon–Fri, 8:00 AM – 6:00 PM). Express delivery available on weekdays 9:00 AM – 3:00 PM.

    14. REFUND POLICY, PRESCRIPTION VERIFICATION & POLICY ACKNOWLEDGEMENT

    We aim to ensure safe and timely delivery of all orders. For pharmaceutical and OTC products, refunds, returns, or exchanges are not available once the order has been handed over to our delivery partner for dispatch. However, if you need to cancel your order, you may do so before it is dispatched to the delivery service. All orders require valid prescriptions and approval where applicable. By completing your purchase, you agree to our Terms, Privacy, and Refund policies.